Refund policy Our policy lasts 14 days. If 14 days have passed since the delivery date, we are sorry that we cannot provide you with a refund or exchange.
Claim: 1. Once you want to return the product, please send us a return/replacement request to: which includes the following details: Your order number The SKU number of the product you need to return or exchange Pictures/videos showing evidence of problems/defects 2. In order to be eligible for a return, your items must be in their original condition-unwashed, unused and undamaged. It must also be placed in the original packaging with all original labels. Otherwise, the buyer will bear all the costs incurred and there will be no refund.
Returns: Please use registered mail with online delivery tracking number to return the goods. If the returned order cannot be tracked during transportation, we cannot guarantee safe receipt. I hope you understand this. In the following cases, you will be responsible for paying the transportation cost of the returned item. The order is incorrect: If you order the wrong product or an incorrectly sized item, you will need to replace the shipping fee (to and from our warehouse). If you choose to refund, we will refund the original product price. Unwanted items: If you no longer need the item, please contact us within 7 days after receiving the product to obtain a return.
The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via email@example.com. We are not responsible for the consequences and costs of any unconfirmed returns.
Refund: After receiving and checking your return, we will send you an email to notify you of the approval or rejection of the refund. If you are approved, the refund will be returned to the original payment method within 1 week. All shipping costs of the original order are non-refundable.
1.Will the product be shipped to my country? Due to shipping restrictions, we ship to every country, and we will work very hard to do every transport job.
2. How much is the shipping cost? With orders over $129.99, you can enjoy free shipping. Shipping cost All countries that support shipping：
Value between $0-$50.99,Shipping cost $10
Value between $51-129.99,Shipping cost $15
Shipping cost to Canada（Standard Shipping）: $20
PS. During the sales season, we will provide free shipping promotions throughout the site. stay tuned!
3. Do I need to pay taxes? Each country has its own customs rules and policies. Please contact the local customs for more information. If import duties or taxes are charged in rare cases, the customer is responsible for paying these costs.
4. How long will my order take? Delivery time = processing time + shipping time (Excluding customs delays, weekends, holidays, and any unforeseen circumstances) Processing time: 2-5 working days Standard transportation time: 8-12days （It may be delayed for 3-5 days due to irresistible reasons such as the epidemic） Courier time: 3-5 working days
PS. For orders from South America and the Russian Federation, due to transportation and customs issues, transportation may take more than 1 month.
6. What if the package does not arrive? If the package has not been received 60 days after delivery, please contact us at firstname.lastname@example.org. We will send you a new message or a full refund.
7. Can I cancel or change the order? If you want to cancel or change your order, please contact us within 24 hours after placing the order. Once the order is ready to be delivered, it cannot be canceled or changed.
What payment methods are accepted? Paypal or Credit Card
Pay with PayPal When you place an order through Paypal, you will be redirected to the PayPal payment page, and you can confirm the payment by logging in using your PayPal username and password.
Even if you do not have a PayPal account, you can still checkout. To do this, click "Pay with debit/credit card" and you will be redirected to a secure page where you can enter credit card information or complete the payment securely via PayPal.
Note: Your order will be shipped to your PayPal address. Make sure you have selected or entered the correct shipping address.
Pay with Credit Card
Enter Your Shipping Address.
Choose "Credit Card" as Your Payment Method.
Enter Your Info as It Appears on Your Credit Card.