Refund policy Our policy lasts 14 days. If 14 days have passed since the delivery date, we are sorry that we cannot provide you with a refund or exchange.
Claim: 1. Once you want to return the product, please send us a return/replacement request to: which includes the following details: Your order number The SKU number of the product you need to return or exchange Pictures/videos showing evidence of problems/defects 2. In order to be eligible for a return, your items must be in their original condition-unwashed, unused and undamaged. It must also be placed in the original packaging with all original labels. Otherwise, the buyer will bear all the costs incurred and there will be no refund.
Returns: Please use registered mail with online delivery tracking number to return the goods. If the returned order cannot be tracked during transportation, we cannot guarantee safe receipt. I hope you understand this. In the following cases, you will be responsible for paying the transportation cost of the returned item. The order is incorrect: If you order the wrong product or an incorrectly sized item, you will need to replace the shipping fee (to and from our warehouse). If you choose to refund, we will refund the original product price. Unwanted items: If you no longer need the item, please contact us within 7 days after receiving the product to obtain a return.
The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via [email protected]. We are not responsible for the consequences and costs of any unconfirmed returns.
Refund: After receiving and checking your return, we will send you an email to notify you of the approval or rejection of the refund. If you are approved, the refund will be returned to the original payment method within 1 week. All shipping costs of the original order are non-refundable.
This page covers Creativegiftss® shipping time and estimated transit time for all orders. Please check this page for updated information about transit and shipping times to your country or region.
1.ORDER DISPATCH TIME We make your reborn doll and ensure every detail after your order has been successfully placed. Painting and production usually takes 1-3 working days, longer for holidays. We then dispatch the order, at which point you will receive a dispatch email. Sorry to keep you waiting, but your doll is worth the wait.
2.LIST OF COUNTRIES/REGIONS
3.ESTIMATED DELIVERY TIME
*A selection of products are shipped from our US warehouse with an estimated transit time of 5-8 days, click here for more Fast Shipping Products. Many of them are very hot, get a head start on meeting your baby quickly!
6.CHANGE OF ADDRESS You can contact customer service to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.
7.TRACKONG ORDER Once the order is placed, our system will send you an email with the order details. Click here to track your order, please enter Tracking Number in the input box and click Track. The online update of logistics information may be delayed for 1-2 days, please wait patiently.
Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.
8.ABOUT TAXES Each country has its own customs rules and policies. Please contact the local customs for more information. If import duties or taxes are charged in rare cases, the customer is responsible for paying these costs.
9.COVID-19 PRECAUTIONS To ensure that our customers and courier partners are kept safe:
Our warehouses are following all stipulated safety and hygiene guidelines
Our couriers wear masks and use disinfectants
We don't require a signature for delivery - delivery to the address you have ordered is considered good
We ask you to do your part too by:
Wearing a mask when you receive goods
Sanitising your goods when you've received them
10.CONTACH US Did the above information not answer your question? Click here to contact us. 11.SHIPPING PARTNERS
What payment methods are accepted? Paypal or Credit Card
Pay with PayPal When you place an order through Paypal, you will be redirected to the PayPal payment page, and you can confirm the payment by logging in using your PayPal username and password.
Even if you do not have a PayPal account, you can still checkout. To do this, click "Pay with debit/credit card" and you will be redirected to a secure page where you can enter credit card information or complete the payment securely via PayPal.
Note: Your order will be shipped to your PayPal address. Make sure you have selected or entered the correct shipping address.
Pay with Credit Card
Enter Your Shipping Address.
Choose "Credit Card" as Your Payment Method.
Enter Your Info as It Appears on Your Credit Card.