Questions? Concerns? We’re here to help you!
Frequently Asked Questions
To avoid waiting, you may read our FAQs first where you will find out some answers to the most commonly questions.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. For faster assistance email us at [email protected]
· If You Are Not Receiving Our Emails
Please make sure you whitelist [email protected] in your email client! Otherwise you won't receive your shipping confirmation email and tracking updates.
· If You Have Questions About Your Order
Please don't forget to include your order number in the message. If I don't see your order number in the message, it will almost always be the first piece of information I ask about. :-)
· Security Of Personal Information
Please note: E-mail is not encrypted so please do not include credit card number information in your e-mail message.
· Hours Of Operation
Monday~Saturday, PST 9:00~18:00 (excluding major holidays)
Company address: 1603 Jiangong Building, No. 112 Shashen Road, Shatoujiao Street, Yantian District, Shenzhen (Not a return address)